Frequently Asked Questions
Everything you need to know about our ethically sourced beans and delivery.
How fresh is the coffee when it arrives?
We roast our beans in small batches multiple times a week. Every bag is stamped with a 'Roasted On' date to ensure you receive your coffee at its peak flavor profile.
Do you offer a subscription service?
Yes, our flexible subscription allows you to choose your favorite blends, delivery frequency, and quantity. Subscribers also enjoy a 15% discount on every order.
What is your shipping policy?
We offer standard and express shipping. Orders over $50 qualify for free standard shipping. Most orders are processed within 24 hours of roasting.
Can I return coffee if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or quality, please contact us within 14 days for a resolution.
Are your coffee beans ethically sourced?
Absolutely. We practice direct trade, working closely with farmers to ensure they are paid well above Fair Trade prices and that sustainable farming practices are followed.
Do you provide pre-ground coffee?
While we recommend buying whole beans for maximum freshness, we offer several grind options during checkout, including Espresso, Drip, and French Press settings.